Persons who hold the designation of Board-Certified Case Manager (CCM®) must be of good moral character consistent with The Commission's Code of Professional Conduct for Case Managers, meet eligibility requirements, meet acceptable standards of quality in their practice and must demonstrate that they possess an acceptable minimum level of basic knowledge with regard to the case management process based on the criteria. It is achieved by satisfying employment requirements, achieving a passing score on the CCM examination and by meeting specific licensure/certification and/or education requirements. To retain the CCM credential, certificants are required to renew their certification every 5 years, including completion of 80 hours of continuing education.